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Training

As part of the Performance Management initiative, there are (3) training courses scheduled for delivery during the 2009-2010 school year:

YOU.ME.WE - Creating a Culture of Service Excellence:

Customer Service Training

The goal of Customer Service training is to renew focus on customer service at DPS and to practice strategies for creating a culture of service excellence.

The first phase of customer service training for Central Office staff concluded in late March. Approximately 350 Central Office staff completed the training and the overall feedback for the course was extremely positive.

Hourly Central Office staff and school-based support staff are scheduled to begin Customer Service training this summer.

Managing Change Training

Managing Change is a course designed to equip managers and employees with strategies for managing change and embracing new initiatives at DPS. Participants will learn more about the phases of the change process, learn ways to incorporate alternative points of view in planning for changes and understand the role standards play in transitioning a work culture.

Performance Management Training

Performance Management training sessions are scheduled to begin this summer. Central Office salaried staff will learn more about the process, the DPS success factors, and the annual performance cycle. Staff will learn more about how to align individual goals to departmental and District goals.